220-1101 / 1102 Domain 5: Hardware and Network Troubleshooting

Blue screen after new RAM install. First action?

Multiple choice — select one answer

Answer choices

  1. a. Calibrate the touch panel in OS settings
  2. b. Reseat modules and verify compatibility/slots
  3. c. Roll back the driver and test RAM with a memory diagnostic
  4. d. DNS failure or misconfiguration

Architectural breakdown & explanation

Improper seating or incompatible RAM causes crashes.

Correct answer(s): b. Reseat modules and verify compatibility/slots

Exam domain: Domain 5: Hardware and Network Troubleshooting (29% weight on the official guide).

Official documentation & study links

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